Privacy Policy
Last updated: 7 Sep, 2023
This Privacy Policy explains how ChangWen (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit our website www.cwchangwen.com
, contact us, or engage with our B2B services. For purposes of this Privacy Policy, “you” refers to distributors, wholesalers, importers, brand owners, or other business-related users interacting with our Services.
By accessing or using our website or submitting information to us, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our Services.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for legal, operational, or regulatory reasons. Any changes will be posted on www.cwchangwen.com
with an updated “Last updated” date.
1. How We Collect and Use Personal Information
We collect personal information from you and third-party partners to provide and improve our B2B services. The type of information we collect depends on how you interact with us.
In addition to the details below, we may use your information to:
Communicate with you
Provide quotations, catalogues, and product information
Process business inquiries
Fulfill sample or bulk order requests
Ensure compliance with legal obligations
Protect our website and business operations
2. What Personal Information We Collect
A. Information You Provide Directly
This may include:
Business contact details: name, company name, address, phone number, email
Inquiry or quotation details: product requests, order volume, project information
Business account information: username, password (if applicable)
Payment or invoice information (for orders or deposits)
Customer service communication: emails, messages, inquiry forms
Some features may require you to provide certain business-related information to proceed.
B. Information Collected Through Cookies
We automatically collect certain usage information when you access our website, such as:
Device and browser details
IP address
Pages viewed
Time spent on pages
Referring website
General interaction with our content
We use cookies and similar technologies to improve site performance, enhance user experience, and conduct analytics.
C. Information From Third Parties
We may receive information from:
Service providers (e.g., hosting platforms, analytics tools)
Payment processors (for business payments or transactions)
Marketing partners
All third-party information is handled in accordance with this Privacy Policy.
3. How We Use Your Personal Information
Providing B2B Services
Responding to inquiries and quote requests
Processing sample or bulk orders
Creating and managing business accounts
Coordinating production, OEM/ODM services, and shipments
Sending order updates, lead time notifications, and logistics details
Marketing & Communication
Sending product catalogs, newsletters, or promotions
Sharing updates on new product launches
Tailoring advertising based on your interactions
Security & Fraud Prevention
Detecting or preventing fraudulent or malicious activity
Protecting our website integrity and systems
Customer Support
Providing assistance and improving service quality
4. Cookies
We use cookies to:
Improve website functionality
Remember user preferences
Enable analytics and performance monitoring
Tailor advertising or marketing (non-sensitive B2B data only)
Blocking cookies may affect website performance.
5. How We Disclose Personal Information
We may disclose your information to:
Service providers (IT service, hosting, cloud storage, analytics, logistics)
Payment processors
Business partners (for marketing or advertising)
Affiliates within our corporate group
Logistics partners for shipping samples or orders
Legal authorities if required by law
ChangWen does not sell sensitive personal information.
6. User Generated Content
If you submit testimonials, reviews, or public comments, they may be publicly visible.
We are not responsible for third-party use of publicly posted information.
7. Third-Party Websites
Our website may contain links to external sites.
We are not responsible for the privacy or security practices of those sites.
8. Children’s Privacy
Our services are intended for business users only.
We do not knowingly collect information from children under 16.
9. Security & Retention
While we use industry-standard measures to safeguard information, no system is completely secure.
We retain information as long as needed to:
Provide our B2B services
Maintain business records
Comply with legal obligations
10. Your Rights
Depending on your jurisdiction, you may have rights to:
Access your personal information
Request correction or deletion
Request restriction of processing
Withdraw consent
Opt out of marketing communications
To exercise these rights, please contact us directly.
We may request verification of your identity before responding.
11. International Transfers
Your information may be processed or stored outside your home country, including in China or the United States.
We use legally recognized safeguards for international data transfers.
12. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
CHANGWEN COOKWARE & KITCHENWARE CO., LTD.
Website: www.cwchangwen.com
Email: changwen@cwcooking.com
Phone: You may replace with your preferred contact number
Address: You may insert your factory or office address here